We offer a 14 day refund policy. If you are unhappy with the quality of a product purchased from our shop, please contact us no later than 14 days from the date of purchase either by sending an email to relax@cannaputic.co.uk quoting your order number and describe your complaint.

Where a product is being returned, it must be in its original packaging and unopened in order to be eligible for a refund. Postage costs are non-refundable.

If you have notified us that you wish to have a refund and are intending to return the goods, you must make sure that the goods reach us within 14 days of the notification to be elligible for a refund.

Where a product is covered by the manufacturers warranty, we will support our customers to ensure the relevant support group can rectify any customer queries.


Payment must be made in GBP and products are priced in GBP.


Customers are required to make full payment before orders can be dispatched from our warehouse.

We reserve the right to select and modify our payment methods.

We reserve the right to cancel or refuse any order or service at our discretion. Where an order is cancelled at our discretion and payment has been received, we will refund the payment in full.

Customers are required to ensure that their account information is correct and up to date. Cannaputic are not accountable for delays caused by incorrect addresses or delivery information and customers risk additional charges if products have to be redelivered to another address.

Where an order has been cancelled or delayed due to supply issues, Cannaputic will take all reasonable measures to inform customers and provide updates where necessary.


Some of the products sold by Cannaputic may cause sedation or stimulation.

Customers are advised to avoid driving or operating dangerous machinery if they feel tired after taking any of our products.

You are advised not to exceed the recommended dosage.

In case you are taking prescription medicines, you may find that our products may conflict with your prescriptions. We recommend that you avoid combining our CBD products with prescription medications unless you are certain that there is no chance of any conflict. Cannaputic is not accountable in the event of any medical conflict. We recommend that customers always consult their doctor before taking any new product.

Any recommended dosage quoted on our products are intended for adults. We recommend that customers take care to reduce the dosages significantly if administering to children. Under no circumstance should customers administer adult doses to children or give children access to products that have an age restriction of 18 year and above.


Our payment pages are secured using SSL (Secure Sockets Layer) in order to ensure that customer data is protected.


All items are sent recorded/special delivery and are dispatched using a signature and tracked service with expected delivery time of 1-2 days.

Cannaputic endeavours to dispatch all orders promptly but we are not responsible for delivery times.


Cannaputic may choose to cease marketing products at short notice without any obligation or liability to any other party.

CBD products are natural, and as such are subject to natural variations. Cannaputic cannot be held accountable for any variation in colour, smell or flavour of our products.

We offer our products and services entirely at our discretion and we reserve the right to refuse or restrict sales to any 3rd party.


All our products are priced on the Cannaputic website.

In case additional costs are included in the price, this will be clearly stated.

All prices, literature and information found on our website, has been curated carefully with great attention to detail. However, we cannot guarantee that all information is current.

Cannaputic do not offer medical advice and our products are not sold to offer cures for any medical conditions. Any information supplied by us either via the website or in one of our stores or by phone is for general use. Should you make decisions based on information obtained from Cannaputic, you do so entirely at your own risk.

We reserve the right to modify prices without notice.


All our ingestible products must have well presented labelling that clearly state the total milligram content of CBD and include recommended dosage instructions. This is in addition to the statutory requirement for food labelling as required by the food labelling guidelines.

Independent 3rd party Certificate of Analysis (Lab Reports) will be available to consumers for every batch stating the full cannabinoid profiles.

We hold an appropriate and valid insurance in respect of public and employers’ liability.

We strive to ensure that all reasonable efforts are made to abide by the laws and regulations governing the manufacture, import, distribution, and sale of CBD products.

We never knowingly sell or misrepresent counterfeit or substandard products.

We never knowingly sell CBD products to anyone under the age of 18.

We promote the responsible usage of cannabis derived products.